Yet another cashback email missing
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Re: Yet another cashback email missing
26-11-2019 1:20 PM
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its not solved , until the cash arrives,
its like a babies dummy....just to keep us pacified
as for
other department ..... chap on next desk with a sticky note ?, must be to be such a low key set up.
Re: Yet another cashback email missing
27-11-2019 1:51 AM
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@OskarPapa thanks for the response. I will wait and see what happens, for further information regarding this issue and for the rest of the community reading this. I have done some research on the subject and found out why this issue seems to occur so often. it starts at the Plusnet end with the type of E mail you send. being a [do not reply] most e mail servers assume that it's advertising spam so sent it to that folder instead of to the customers inbox. most email services only keep spam/junk mail for a limited period typically from 10 to 30 days so if the email is not picked up within this time period it is deleted.
the customer therefore never receives it. this issue is made worse because the CS are not telling the customer to look in the spam folder. as it should be there before 10 days, bur instead telling them it can take up to 2 months to arrive which is nonsense as most are sent in the first 10 days of going live. by which time the e mail server may have already deleted it.
if you sent the voucher application in a standard E mail format like everything else you send out this problem would not occur it would have been easy just to add a link to the E mail for where you go to redeem it. problem not only solved but would never have been a problem to start with.
Re: Yet another cashback email missing
27-11-2019 9:25 AM
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Hi @yorkiecol, thanks for getting back to me.
I can definitely appreciate that at times the correct information isn't being given out and can certainly raise that with the relevant management.
With regards your reward, I've just updated the ticket I opened - please let me know if you need any further assistance.
Re: Yet another cashback email missing
27-11-2019 11:34 PM
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However, logic obviously doesn't enter into it, as they're trying their hardest to avoid paying. A shock, I know.
Its also funny how no one has replied to my comment about the terms not being clear, as it clearly states when the email is received, not sent
Re: Yet another cashback email missing
29-11-2019 10:15 PM
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hi @OskarPapa thank you for your intervention in this matter. the cheque arrived this morning. I am still dumbfounded that community staff can get things done when everyone else in the PlusNet team says it's impossible. well done you and your fellow help team members. one happy customer here.
Re: Yet another cashback email missing
01-12-2019 8:33 AM
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Re: Yet another cashback email missing
16-05-2020 2:17 PM
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I'm glad you got that resolved.
I' m still waiting for that cashback email.
So far have given my details as requested to two Plusnet 'helpers' who haven't done anything.
Per usual theme:
NO cashback email was ever sent to me.
Re: Yet another cashback email missing
16-05-2020 2:32 PM
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Hello @Customer9,
I would be happy to chase this up and take personal ownership of this.
Can you please PM me the last two digits of the account number and sort code of the bank account that pays the monthly bill.
Can you also advise in the PM if you are the account holder.
Once I have this I will look into this further for you.
Re: Yet another cashback email missing
16-05-2020 2:44 PM
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Thank you, I will PM you the details immediately.
Re: Yet another cashback email missing
16-05-2020 3:14 PM
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Thank you for your message @Customer9, I have replied.
Re: Yet another cashback email missing
16-05-2020 4:09 PM
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I have replied
Thanks.
Re: Yet another cashback email missing
15-07-2020 6:08 PM
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Thank you for resolving this.
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