I have just found my delayed (by 2 weeks) June bill, though I was not notified of its existence - probably because it says I am nearly £160 in credit! Why so much in credit? My "line rental saver" payment (ref: #416078421) has been included as a "payment" resulting in a month's line rental charge. I had expected the June bill to include "corrections" to my May bill following a contract renewal at the beginning of May (which is why I didn't check my May bill). I also noticed that the 3 items which are "monthly" and independent of contract were not treated consistently: BT Sport was correctly shown as a single item but YouView and Line Rental were split at the contract change - another element of the billing system that does not comply with T&Cs.
When I rang to renew my broadband on 8 May (ref: #189959392), I requested that it should start on a specific date (ie immediately following the end of the then existing contract). However, I was told that was not possible, it had to start from the billing date - which I reluctantly accepted assuming it was a problem with the new billing system. However, it actually started immediately, so losing a few days of the (higher) discount of the existing contract.
This all means that the June bill is not only wrong but is also unnecessarily complicated, with 5 entries each for YouView and Unlimited Fibre (each having 2 charges and 2 refunds for May and 1 charge for June), 1 discount for June (missing out those for May, though there was no discount shown on the May bill for the contract period - another billing system error).
Obviously, this needs to be addressed.
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
