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Yet another £50 cashback thread

eamonn98
Newbie
Posts: 1
Registered: ‎22-07-2012

Yet another £50 cashback thread

Hi, I'm creating a new thread because I don't want to hijack one of the other threads relating to this issue, however I recently signed up for plusnet broadband & home phone (the evening & weekends package) and I've yet to receive an e-mail regarding the £50 cashback form. I've noticed a couple of other users have fallen into the same boat as I (may) have and therefore I wonder if someone could look into this for me?
Many thanks.
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Yet another £50 cashback thread

This is something we are investigating with our suppliers, there have been few cases where this has happened. I've had a look at this for you and taken the required action for when this happens, it won't effect anything your side and you'll still receive your cashback. I've created a ticket on your account(ticket #57958961), this will keep you up-to-date with your cashback offer.
If you need any further help with this, let me know.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Yet another £50 cashback thread

Out of interest - who are our suppliers in this context as I can't see how BTw ot BTo can affect the issue of a cashback email assuming that the migration/line activation is proceeding as planned.
Or is there an underlying ordering problem of which this is a symptom,
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Yet another £50 cashback thread

The suppliers in this instance aren't BTw or BTo, it's a company we're using to do the fulfilment of the cashback for us (I'm not sure of the name of them at the moment).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Yet another £50 cashback thread

This is starting to look depressingly similar to the Marks and Spencers vouchers! Sad
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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