(Yes another) Reward Card Query

[#1]

Hello, I signed up on the15/09/2020 with the promise of a £75 reward card, however I've not received any correspondence via e-mail or post from either Plusnet or the people Plusnet use to issue them, so I'm hoping someone here would be able to look into it for me.(?) I can see this is a fairly common issue that customers face!

Kind regards,

Adam

[#2]

Really disappointed not to have any sort of response to my question. I feel like many others that the promise of a reward card is just a way to suck new customers in and hoping they forget about it after a while so they don't have to be honoured.

[#3]

Hi @AKB88,

I apologise you haven't received any response to your original post. I have looked into your account and left a ticket to explain what has happened in regards to your Rewards Card. You can find the ticket here

[#4]

Many thanks for getting back to me csmith94 for some reason I can't get back on the link you provided for the ticket you opened, but I got the gist of what you said. I appreciate the system may say an e-mail about how to claim was sent but it certainly wasn't received in my inbox or junk. I feel I may have to persevere in trying to get through the the call centre and get this escalated like others have done successfully in the past.

Thanks again, 

Adam.

[#5]

Just writing an update for those that are in the same boat as me:

Just got off the phone with customer services who provided me with a code which would have enabled me to claim the reward card had I received it in the e-mail that was sent but not received and the telephone number for Purecard. The customer service rep said it was worth a try ringing them but was very doubtful I would get any joy from them as they will probably say the same thing Plusnet say, that the claim e-mail was sent, but not acted upon during the 2 months window so has now expired.

I feel a hard lesson is being taught here, no matter how good a deal may look, don't sign up to deals where the provider isn't the one issuing the reward(s) themselves as this just muddies the waters. Never before Plusnet have I failed to receive the incentive that was due be it a bill credit or cashback applied as bill credit.