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Wrongly charged

Annalindz
Newbie
Posts: 1
Registered: ‎22-07-2017

Wrongly charged

I signed up for a 2nd time in May 2017 and agreed a £34 special offer for my monthly subscription.
The last 2 months I have been charged £41 (excluding call costs and addons) . Over charged! Why is this ?

Moderator's note by Mike (Mav): Personal information removed from a public forum in an attachment to an area that staff can see.

Tags (2)
4 REPLIES
Community Veteran
Posts: 5,677
Thanks: 1,566
Fixes: 37
Registered: ‎16-10-2014

Re: Wrongly charged

Hello @Annalindz, Welcome to the forum. A staff member will look in to this as soon as possible for you, but as it is the weekend I doubt very much if anything will happen before Monday.

Moderator
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Posts: 18,588
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Registered: ‎06-04-2007

Re: Wrongly charged

Moderator's note:

Unhelpful post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
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Registered: ‎21-04-2017

Re: Wrongly charged

Hi there

 

Sorry to hear your discounts weren't applied when you renewed your contract.


I've fixed that for you now and arranged for refunds to be sent, as per this ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,588
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Registered: ‎06-04-2007

Re: Wrongly charged

Moderator's note:

Two posts not relevant to this thread removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still