Wrongly charged
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Wrongly charged
on 22-07-2017 2:44 PM - last edited on 22-07-2017 2:59 PM by Mav
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I signed up for a 2nd time in May 2017 and agreed a £34 special offer for my monthly subscription.
The last 2 months I have been charged £41 (excluding call costs and addons) . Over charged! Why is this ?
Moderator's note by Mike (Mav): Personal information removed from a public forum in an attachment to an area that staff can see.
Re: Wrongly charged
22-07-2017 3:51 PM
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Hello @Annalindz, Welcome to the forum. A staff member will look in to this as soon as possible for you, but as it is the weekend I doubt very much if anything will happen before Monday.
Re: Wrongly charged
22-07-2017 3:58 PM
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Moderator's note:
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Wrongly charged
24-07-2017 9:10 AM - edited 24-07-2017 9:11 AM
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Hi there
Sorry to hear your discounts weren't applied when you renewed your contract.
I've fixed that for you now and arranged for refunds to be sent, as per this ticket.
Re: Wrongly charged
24-07-2017 8:35 PM
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Moderator's note:
Two posts not relevant to this thread removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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