Wrongly charged

[#1]

I signed up for a 2nd time in May 2017 and agreed a £34 special offer for my monthly subscription.
The last 2 months I have been charged £41 (excluding call costs and addons) . Over charged! Why is this ?

Moderator's note by Mike (Mav): Personal information removed from a public forum in an attachment to an area that staff can see.

[#2]

Hello @Annalindz, Welcome to the forum. A staff member will look in to this as soon as possible for you, but as it is the weekend I doubt very much if anything will happen before Monday.

[#3]

Moderator's note:

Unhelpful post removed.

[#4]

Hi there

Sorry to hear your discounts weren't applied when you renewed your contract.

I've fixed that for you now and arranged for refunds to be sent, as per this ticket.

[#5]

Moderator's note:

Two posts not relevant to this thread removed.