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Wrongly charged for cancellation

Posts: 1
Registered: ‎31-03-2020

Wrongly charged for cancellation


Like everyone else, I've tried to get through on the phoneline, but I'm hoping my query can be resolved here.

Earlier this month, I had major issues with my broadband which took a while to solve. One of the solutions was creating a new account for me (this didn't solve the problem) -- (see question ref: #199967361).

Things were eventually fixed on my original account but I just looked at my March bill and I have been charged £156.53 for early termination. But obviously, I never terminated my account -- I'm using it right now. 

Could I please be refunded the termination fee as soon as possible? This is really not a good time to lose £156.

Many thanks,