Wrongly charged £65.00 for FTTC Engineer Visit
I have been trying to reach you since the 1st of May.
The engineer that attended has provided us with notes from this visit, they have informed us that the issues you experienced with your services were caused by misoperation/incorrect set up of equipment. The engineer has either resolved this issue for you or provided you with advice on how to do so, due to this an engineer call-out charge is applicable.
Re: Wrongly charged £65.00 for FTTC Engineer Visit
Hi @anushelow and welcome to the Community Forums.
I'm sincerely sorry to hear you've been advised of an engineer charge is being passed on and although I can't confirm my findings or actions over this support channel I've raised a ticket on your account which can be seen below.
The ticket I've raised on your account: https://www.plus.net/wizard/?p=view_question&id=201314295
I hope this helps and I look forwards to hearing from you further.