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Wrong tariff

sniper666
Newbie
Posts: 9
Registered: 04-11-2011

Wrong tariff

A couple of weeks I spoke to Plusnet and was told that they could offer me a new deal. The deal was movinbg from 60GB to unlimited for £9.99 (less than I pay now). Naturally I was interested. I was THEN told that IF I locked-in for 24 months the price would be £6.99. I agreed to this.
Today on my billing date I have received an email confirming the 'new product' but charging me £9.99 !
Can this be corrected please?
5 REPLIES
sniper666
Newbie
Posts: 9
Registered: 04-11-2011

Re: Wrong tariff

Is there anyone from Plusnet who can help with this please?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Wrong tariff

Could you possibly give us a ticket number on your account so we can locate you?
sniper666
Newbie
Posts: 9
Registered: 04-11-2011

Re: Wrong tariff

Thank you, here is this mornings:    64356405
Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Wrong tariff

Hi there,
The discounts have been added to your account, it's running at the moment which is why your discount isn't showing yet. As soon as the invoice has been generated it'll show on your account and will include the discount, so you'll only be paying the arranged £6.99 for your broadband subscription.
Hope that helps.
sniper666
Newbie
Posts: 9
Registered: 04-11-2011

Re: Wrong tariff

Ahh thats great, thanks very much for this. Very much appreciated Smiley
J