Wrong early termination charge
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Wrong early termination charge
14-06-2019 6:53 PM
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Re: Wrong early termination charge
14-06-2019 6:57 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
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Re: Wrong early termination charge
14-06-2019 7:18 PM - edited 14-06-2019 7:19 PM
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Early Termination Charges are always specified as per month remaining of the contact's minimum term.
The termination quote provided is from the date you gave notice, not the date of termination. Therefore if you give one month's notice of termination, the quote will be for 5 months, which at £12pcm is circa £60. The few pence difference most likely comes from £12*12/365*the number of days to the end of the minimum term.
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Re: Wrong early termination charge
15-06-2019 9:44 AM
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Re: Wrong early termination charge
15-06-2019 9:50 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Wrong early termination charge
15-06-2019 4:28 PM
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Hi there.
I'm sorry to see you've decided to cancel your account and your cancellation charge is incorrect.
Unfortunately it looks like we've rounded things up due to your account cancelling partway during a billing month.
While I'd expect our billing engine to automatically calculate the final bill as I've done Here, I'm going to keep an eye on this for you and I'll check back once generated and if it's not correct I'll ensure it is by crediting the appropriate amount off.
Hope this helps.
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