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Wrong charge

Julie2095
Browser
Posts: 1
Registered: ‎12-07-2021

Wrong charge

I renewed my contract at original price £22.99 and aug bill is £24.47? Why is this ?
1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Wrong charge

Thanks for your post @Julie2095 and welcome to our Community Forums.

I'm sorry to see your bill has increased.

I've looked into this for you and I've dropped you an email under the ticket ref 216075396

Let us know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team