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Wow, over charged and told systems are down, along with no amazon voucher still

gaz1234
Newbie
Posts: 4
Registered: 17-02-2016

Wow, over charged and told systems are down, along with no amazon voucher still

So maybe someone can explain this tome me.  [Removed] tried bless him, via chat but then said the systems were down try in an hour.
Heres Feb 16 invoice:
1 YouView+ with Entertainment Pack pro rata charge 11/01/2016 08/02/2016 £4.68
1 HD Channel Pack pro rata charge 11/01/2016 08/02/2016 £2.81
1 BT Sport Lite Channel Pack pro rata charge 11/01/2016 08/02/2016 £0.00
1 BT Sport Channel Pack pro rata charge 11/01/2016 08/02/2016 £4.68
1 YouView+ with Entertainment Pack charge 09/02/2016 08/03/2016 £5.00
1 Caller Display charge 09/02/2016 08/03/2016 £0.99
1 Talk Evenings & Weekends Line Rent charge 09/02/2016 08/03/2016 £16.99
1 Unlimited Fibre - Market 2/3 charge 09/02/2016 08/03/2016 £14.99
1 BT Sport Channel Pack charge 09/02/2016 08/03/2016 £5.00
1 HD Channel Pack charge 09/02/2016 08/03/2016 £3.00
1 Call Plan charge 09/02/2016 08/03/2016 £0.00
1 Special Offer Discount - - -£4.99
£53.15
Heres Jan 16:
1 Call charge - 09/01/2016 £0.29
1 Unlimited Fibre - Market 2/3 charge 09/01/2016 08/02/2016 £14.99
1 Talk Evenings & Weekends Line Rent charge 09/01/2016 08/02/2016 £16.99
1 Caller Display charge 09/01/2016 08/02/2016 £0.99
1 Call Plan charge 09/01/2016 08/02/2016 £0.00
1 Special Offer Discount - - -£4.99
£28.27
and dec15:
1 Call charge - 09/12/2015 £3.15
1 Unlimited Fibre - Market 2/3 charge 09/12/2015 08/01/2016 £14.99
1 Call Plan charge 09/12/2015 08/01/2016 £0.00
1 Caller Display charge 09/12/2015 08/01/2016 £0.99
1 Talk Evenings & Weekends Line Rent charge 09/12/2015 08/01/2016 £16.99
1 Special Offer Discount - - -£4.99
£31.15
So it would appear i have been charged pro rata (twice) for some reason..  Anyone?
Spoke to [Removed] via chat and said try again tomorrow.  What a joke!  Im not referring anymore customers to plusnet the way they are going..
Onto amazon.  I should have received an amazon voucher £50 for signup of services.  I still havent received it.  Again [Removed] said up to 60days.  My records show 30days.  Nothing in my amazon account back as far as sept 15 (when i signed up).  
Sigh!
[Moderator's note by Mike (Mav): CSA names removed as per the forum rules.]
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Wow, over charged and told systems are down, along with no amazon voucher still

Which pro-rata charge have you been charged twice?
1  YouView+ with Entertainment Pack pro rata charge  11/01/2016  08/02/2016  £4.68
1  HD Channel Pack pro rata charge  11/01/2016  08/02/2016  £2.81
1  BT Sport Lite Channel Pack pro rata charge  11/01/2016  08/02/2016  £0.00
1  BT Sport Channel Pack pro rata charge  11/01/2016  08/02/2016  £4.68
They are the pro-rata ones, you've only been billed for the chargeable ones, the BT Sport Lite is £0.
I can't see any errors with the billing from those invoices you've posted.
Depending on which offer you signed up to, the voucher is either directly emailed to you within 60 days of your services going live or you'll receive an email to claim within 10 days of services going live. I can check tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Wow, over charged and told systems are down, along with no amazon voucher still

OK, from looking at your account there is no record of a cashback offer. Was this given as part of a recontract/upgrade?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gaz1234
Newbie
Posts: 4
Registered: 17-02-2016

Re: Wow, over charged and told systems are down, along with no amazon voucher still

All the pro rata charges are wrong.  Since when should I be charged twice?  My 24 month contract comes to c£30-40 with referral discount.
I wrote all the details down when I spoke to the sales chap, which said I should have received a £50 voucher 30 days after the order.  I signed up in Sept 15, still no voucher...
gaz1234
Newbie
Posts: 4
Registered: 17-02-2016

Re: Wow, over charged and told systems are down, along with no amazon voucher still

my current channel packs:
Channel packs
Choose which channel packs to add or remove.
Entertainment Channel Pack (Included)
[ ] BT Sport Lite Channel Pack (Included)
[ ] Entertainment Plus Channel Pack £3.00 Monthly
HD Channel Pack £3.00 Monthly
[ ] Kids Channel Pack £3.00 Monthly
BT Sport Channel Pack £5.00 Monthly
this is wrong:
1 YouView+ with Entertainment Pack pro rata charge 11/01/2016 08/02/2016 £4.68
1 HD Channel Pack pro rata charge 11/01/2016 08/02/2016 £2.81
1 BT Sport Lite Channel Pack pro rata charge 11/01/2016 08/02/2016 £0.00
1 BT Sport Channel Pack pro rata charge 11/01/2016 08/02/2016 £4.68
1 YouView+ with Entertainment Pack charge 09/02/2016 08/03/2016 £5.00
this is correct:
1 Caller Display charge 09/02/2016 08/03/2016 £0.99
1 Talk Evenings & Weekends Line Rent charge 09/02/2016 08/03/2016 £16.99
1 Unlimited Fibre - Market 2/3 charge 09/02/2016 08/03/2016 £14.99
1 BT Sport Channel Pack charge 09/02/2016 08/03/2016 £5.00
1 HD Channel Pack charge 09/02/2016 08/03/2016 £3.00
1 Call Plan charge 09/02/2016 08/03/2016 £0.00
1 Special Offer Discount - - -£4.99
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Wow, over charged and told systems are down, along with no amazon voucher still

The pro rata charges are correct.
As you signed up partway in to a month, the charges to cover the period from the activation of the YouView service and channel packs up until your normal billing date is calculated as a pro-rata charge.
The pro-rata charge is only added on the first month you have the YouView service (unless you add new channel packs) and future months won't include this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gaz1234
Newbie
Posts: 4
Registered: 17-02-2016

Re: Wow, over charged and told systems are down, along with no amazon voucher still

Yes the voucher was with regards to the broadband to fiber and tv upgrade which included discounted fiber £4.99 and £50 voucher