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Would like to Transfer broadband to new home... again.

mrgetdown
Newbie
Posts: 3
Registered: ‎17-04-2020

Would like to Transfer broadband to new home... again.

I surprisingly got the email: Home Phone - Cancellations stopped. Which explains my transfer was stopped. 

 

I believe my mother cancelled the transfer though her current bt service provider, she didn't understand that it was related to Plusnet service transfer.

She understands now, and I would like the transfer redone, please. Thank you.

Tags (1)
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Would like to Transfer broadband to new home... again.

Hiya @mrgetdown, I have taken a further look at the account to get a better idea of what's caused this email and have provided more information on the ticket here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team