Worst ever service
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Worst ever service
08-03-2011 6:17 PM
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I have been told several times that my broadband will be ready, then told it has only just been sent to suppliers, then 1 hour later told it would be ready today, guess what! Service notice saying there is a problem!!! No more info since.
If this is what it's like before even activating the service, what's the actual service going to be like?
Think I have made a big mistake joining plusnet
Nathan .
Re: Worst ever service
08-03-2011 6:29 PM
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Someone from Digital Care will probably pick this up tomorrow.
I've moved it to Accounts and Billing to try to raise it's profile a little.
BTW welcome to the forum Nathchurch123
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Worst ever service
08-03-2011 6:33 PM
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Re: Worst ever service
08-03-2011 6:36 PM
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Please give the Digital Care team a chance to resolve this....they are pretty good at it.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Worst ever service
08-03-2011 6:41 PM
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Re: Worst ever service
09-03-2011 10:39 AM
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Re: Worst ever service
09-03-2011 11:14 AM
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Sorry to hear about this, I've just called BT to find out what's going on and they've advised there's problems at the exchange. This means that are order details aren't entering the system correctly, hence the delay.
We've been told there's a review date of the 22nd (!) for this order which is completely unacceptable, I'll be calling again this afternoon after confirming what we can do to get this escalated and will post back with details as soon as I have them. I'm sorry that things have happened this way.
Re: Worst ever service
09-03-2011 11:19 AM
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Re: Worst ever service
09-03-2011 12:38 PM
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and how did you loose your previous broadband, the change over of ISP's are normally seamless
Re: Worst ever service
09-03-2011 12:46 PM
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Re: Worst ever service
09-03-2011 1:02 PM
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If he or another of the DC team are on the case I'm confident it will be sorted sooner than later.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Worst ever service
09-03-2011 1:12 PM
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Re: Worst ever service
09-03-2011 1:28 PM
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I'm sorry you feel you were given the runaround and I can see why given the different responses you received, however the responses were correct for the time of the query - unfortunately we can only go from the information we have at the time. I apologise for the confusion on ticket 40549900 though, and will continue to chase this for you as I stated earlier - as soon as we have any more information we'll let you know.
Re: Worst ever service
09-03-2011 1:32 PM
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Re: Worst ever service
10-03-2011 10:57 AM
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