Worried about my voice line being incorrectly ceased
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Worried about my voice line being incorrectly ceased
16-07-2013 2:56 PM
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I migrated broadband on this line to a SMPF service with another provider and since then keep getting automatic tickets being raised to close my account etc.
I have spoken with the options team who were initially adamant that my voice line was now with TalkTalk but eventually agreed that it was not and all would be OK. (Ticket 71909060)
I also received an email today letting me know that my cancellation request had been placed which would take place on 23rd July.
To be clear I wish my voice line to remain with Plusnet. I'm very concerned about potentially losing my number.
Some reassurance would be appreciated.
Thanks
Gary
Re: Worried about my voice line being incorrectly ceased
16-07-2013 3:00 PM
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I didn't think that PN did a phone only product, They're all broadband and phone packages...
Quote To be clear I wish my voice line to remain with Plusnet
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Worried about my voice line being incorrectly ceased
16-07-2013 3:01 PM
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Re: Worried about my voice line being incorrectly ceased
16-07-2013 3:07 PM
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http://www.plus.net/info2/legal/index.html#talk
Quote Other Information
19. If you end your Plusnet Broadband service your Plusnet Talk service will also end.
Though that's under the Broadband phone section but I thought 'Plusnet Talk' referred to POTS telephone service.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Worried about my voice line being incorrectly ceased
16-07-2013 3:35 PM
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Thanks for the clarification, James.
Quote We do if the customer has had both services with us and subsequently moves away broadband.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Worried about my voice line being incorrectly ceased
16-07-2013 3:36 PM
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Quote from: w23 ?
http://www.plus.net/info2/legal/index.html#talk
Quote Other Information
19. If you end your Plusnet Broadband service your Plusnet Talk service will also end.
Though that's under the Broadband phone section but I thought 'Plusnet Talk' referred to POTS telephone service.
Pretty certain that's referring to Broadband Phone, but it is a bit confusing.
We definitely have phone only accounts as mine used to be one of them!
Re: Worried about my voice line being incorrectly ceased
17-07-2013 12:42 PM
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Can I assume all is OK?
Gary
Re: Worried about my voice line being incorrectly ceased
18-07-2013 1:12 PM
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Anyway reading through the ticket responses I'm going to assume all is ok.
Ticket 72057882 says account has been reactivated and downgrade to home phone only account is in progress.
Gary
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