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Wont let is pay my bill

heatherclark54
Newbie
Posts: 3
Registered: ‎21-06-2017

Wont let is pay my bill

Had a problem paying bill they couldnt take money out of bank and they had a system error its been about 3 weeks and still cant pay the bill it wont come up with payment page and they keep asking for me to pay but i cant anyone able to help
3 REPLIES
Moderator
Moderator
Posts: 27,333
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Wont let is pay my bill

Moderator Note by Dick (Strat)

Topic moved to more appropriate board.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: ‎04-11-2014

Re: Wont let is pay my bill

Try this for a quick reply?

I know where I am, I've been lost here before.
Plusnet Help Team
Plusnet Help Team
Posts: 10,054
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: Wont let is pay my bill

Hi there,

 

Sorry to hear you're unable to pay your bill online. It looks like you'll need pay this over the phone by calling 0800 432 0200. I apologise for any inconvenience caused.

 

@Minivanman wrote:

Try this for a quick reply?

Whilst that possibly used to be true, since we've started pulling the community forum posts through the internal lithium systems (about a month ago) just like Facebook & Twitter, we're generally replying in order as they come through.

Sorry to see on this occasion that this post appears to have been pushed back in the queue, possibly related to the post being moved to a different board - I'll get this flagged up internally.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team