Wonderful start /sarcasm off
Well not the start I was expecting to say the least.
Reluctantly migrating from the HMS Titanic Bethere I had hoped Plusnet were the best of the 3 choices I had (BT, Plusnet of Sky) I decided on the smallest of the three, despite it still being a BT company.
Firstly on the agreed upon connection day and many hours wasted - the BT engineer never showed up.
After a phone call to Plusnet I immediately felt a small sense of relief with the English call center and friendly service - I was told that they would look into it and phone me back in a few minutes. Brilliant!
An hour later...
Still no word from Plusnet, wondering it perhaps the girl I spoke to had clocked off I decided to phone back and check again. Different adviser - told me that they had tried to contact BT but they had closed for the day - fair enough, but a phone call/email would have been nice. I was told that they would put a "priority tag" on my ticket and assured that they would phone BT first thing in the morning - and would be in touch soon after. So I clarified with him, that I would 100% hear back from Plusnet, but not necessarily BT - thats correct he says.
Next day (today) ...
12 o clock - still no word from Plusnet, so I decided to chase it up again. 30 mins of horribly distorted music later I got through to someone who proceeded to transfer me to the activation team.
< Call drops midway through more cheesy music> /bangs head on table
Redial - yet more music and another adviser - I explain the situation again. He looks into it and says yes, it has been logged but since the "system is down" /bangs head on table again ... they were unable to check on the status and would need to phone BT directly. / You haven't phoned them yet?! But am left with the words "someone will certainly be in touch with you later today - we do have a lot of tickets to go through but will put a chaser tag on it for you.
Growing weary of these false promises, I decide to attempt phoning BT myself - but surprise surprise - they cannot/will not help me as I did not make the appointment!
Oh and guess what? Plusnet never phoned back.
So 2 days of new award winning high speed fibre optic broadband - I am yet to experience it at all with absolutely no news on why the engineer didn't call and how long I am going to be waiting for them to finally show up!
We'll do yourproud head in
Reluctantly migrating from the HMS Titanic Bethere I had hoped Plusnet were the best of the 3 choices I had (BT, Plusnet of Sky) I decided on the smallest of the three, despite it still being a BT company.
Firstly on the agreed upon connection day and many hours wasted - the BT engineer never showed up.
After a phone call to Plusnet I immediately felt a small sense of relief with the English call center and friendly service - I was told that they would look into it and phone me back in a few minutes. Brilliant!
An hour later...
Still no word from Plusnet, wondering it perhaps the girl I spoke to had clocked off I decided to phone back and check again. Different adviser - told me that they had tried to contact BT but they had closed for the day - fair enough, but a phone call/email would have been nice. I was told that they would put a "priority tag" on my ticket and assured that they would phone BT first thing in the morning - and would be in touch soon after. So I clarified with him, that I would 100% hear back from Plusnet, but not necessarily BT - thats correct he says.
Next day (today) ...
12 o clock - still no word from Plusnet, so I decided to chase it up again. 30 mins of horribly distorted music later I got through to someone who proceeded to transfer me to the activation team.
< Call drops midway through more cheesy music> /bangs head on table
Redial - yet more music and another adviser - I explain the situation again. He looks into it and says yes, it has been logged but since the "system is down" /bangs head on table again ... they were unable to check on the status and would need to phone BT directly. / You haven't phoned them yet?! But am left with the words "someone will certainly be in touch with you later today - we do have a lot of tickets to go through but will put a chaser tag on it for you.
Growing weary of these false promises, I decide to attempt phoning BT myself - but surprise surprise - they cannot/will not help me as I did not make the appointment!
Oh and guess what? Plusnet never phoned back.
So 2 days of new award winning high speed fibre optic broadband - I am yet to experience it at all with absolutely no news on why the engineer didn't call and how long I am going to be waiting for them to finally show up!
We'll do your
