Won’t load plusnet failed billing page

[#1]

I’m trying to get on to the failed billing page and it won’t load. My payment was due yesterday and I can’t even log in to press make payment or can’t pay right now to turn my restrictions off

[#2]

Restrictions are ment to be put in place after 14 days, from the failed payment date, but for some reason they put them on stright away. I feel your pain, as you can't connect to plusnet to click on 'acknowledge and continue browsing' and even if by a miracle you do, the restrictions are still in place.

I think the restrictions are put in place to prevent people paying, so plusnet can get £12 late payment charges!

if you have a good standing on the forums, then maybe a staff member will lift them for you.

All the best

[#3]

Hi @Sta2890, thanks for your post.

We're sorry for the delayed response. On checking the account, I can see that you've since called in and that the issue should now be resolved. Can you confirm that this is the case your side?

@Menace65 - I can assure you that what you're suggesting re: charges simply isn't the case - we are aware of a few issues with the new automated billing system which has caused this to happen.