Won’t load plusnet failed billing page
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Won’t load plusnet failed billing page
15-01-2019 8:57 PM - edited 15-01-2019 9:18 PM
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Re: Won’t load plusnet failed billing page
15-01-2019 11:09 PM - edited 15-01-2019 11:14 PM
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Restrictions are ment to be put in place after 14 days, from the failed payment date, but for some reason they put them on stright away. I feel your pain, as you can't connect to plusnet to click on 'acknowledge and continue browsing' and even if by a miracle you do, the restrictions are still in place.
I think the restrictions are put in place to prevent people paying, so plusnet can get £12 late payment charges!
if you have a good standing on the forums, then maybe a staff member will lift them for you.
All the best
Re: Won’t load plusnet failed billing page
16-01-2019 10:32 AM
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Hi @Sta2890, thanks for your post.
We're sorry for the delayed response. On checking the account, I can see that you've since called in and that the issue should now be resolved. Can you confirm that this is the case your side?
@Menace65 - I can assure you that what you're suggesting re: charges simply isn't the case - we are aware of a few issues with the new automated billing system which has caused this to happen.
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