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Won’t allow me to change my billing date

FrankieL
Hooked
Posts: 8
Registered: ‎15-01-2023

Won’t allow me to change my billing date

I have tried to change my billing date but it comes up with an error message ‘ There has been an issue; please consult your system
administrator ‘ I’m struggling to pay this months and don’t get paid till the 27th so need to try change
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Won’t allow me to change my billing date

Hi @FrankieL 

Do you still receive the same error today? If so, is it possible to try a different web browser?

It's worth bearing in mind that, if there's a pending payment, then a bill date change won't take effect until the following month. However, when or if a payment fails, we won't apply restrictions for 14 days, which may help.

If you need longer than this, I'd suggest giving us a call on 0800 432 0200, and we'll see if we can offer an extended grace period, as these are usually possible, but only once every 6 months though.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet