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Will adding a call bundle lose my "Promotionla Discount"?

MikeGFD
Hooked
Posts: 5
Thanks: 2
Registered: ‎08-10-2018

Will adding a call bundle lose my "Promotionla Discount"?

Hi,

I want to add anytime calls to our landline account. I can go through the web site, at the end on the summary of the charges the "Promotional Discount" I get of £10.99 is not shown.

Does this mean I'll end up losing that discount if I add a call package?


Thanks

Mike

1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,077
Thanks: 289
Fixes: 105
Registered: ‎26-03-2018

Re: Will adding a call bundle lose my "Promotionla Discount"?

Hi @MikeGFD,

Sorry for any confusion this may have caused. If the only changes you're making relate to the call plan then this shouldn't affect the promotional discount you're receiving and it will remain on the account for as long as it is contracted to do so. The reason why the discount isn't showing up on the summary of the charges is because it isn't a charge itself and more-so a credit.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team