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Will Plusnet cancel my order?

stef1989
Grafter
Posts: 38
Registered: 10-09-2014

Will Plusnet cancel my order?

Hi,
I signed upto Plusnet on the 1st September. I have the 22nd, 23rd or 24th as an installation date.
I'm currently with Virgin (through their National line) but i can't cancel until the 15th September (without paying cancellation fees).
I have had texts since i ordered from Plusnet and a voicemail earlier on today.
The text today said that my order has been put on hold for the next 48 hours. What does this mean exactly?
I'm not wanting to cancel this account and i refuse to pay Virgins £45 fee for cancelling a few days early.


Thanks.
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Will Plusnet cancel my order?

Good morning stef1989,
In your circumstance, Virgin Media are operating on a BT line. Because of this, we would need you to receive a MAC key from them in order for us to be able to place an order and secure a date.
You will be completely fine to supply the MAC key after the 15th, and we will not cancel your orders or anything of the like. However, one issue that we may encounter is that we may not be able to secure the initial engineer dates that were first requested.
Hopefully this is ok with you.
Thanks,
Matty.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 26,426
Thanks: 678
Fixes: 8
Registered: 10-04-2007

Re: Will Plusnet cancel my order?

If Virgin are sensible and treat the request for a MAC as a notice of intention to leave at some time in the future and then use the actual transfer date as the actual date of termination then you should be OK to get the MAC immediately. You need to talk to Virgin.
jelv (a.k.a Spoon Whittler)
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