So, last Friday I decide to move from Madasafish who were charging £25.99 for 20gb allowance, to plusnet who are offering a half price deal for unlimited at £8.50 . I tried to get through to Madasafish to get a MAC code, but after waiting nearly an hour had to give up as phone battery ran out! Thought I would try phoning plusnet seems they are same people and got through nearly straight away. Now I was going to sign up through Topcashback who were offering approx £38 cashback, but because I got so frustrated trying to speak to someone at Madasafish the nice lady from plusnet said she could set it all up for me over the phone so I would not need a MAC code. I have agreed to a 12 month contract of unlimited at half price £8.50 line rental £13.99 international 300 £6 caller display £.99 Total £29.48 a month For some reason I was told that she could not do the half price unlimited so I would have to pay the full amount for unlimited and be rufunded the half price amount. I see now that the full amount of £37.97 has been taken from my account with no sign of refund. I really wish I had signed up through the internet, I could have got my cashback and only paid £29.48 for deal as shown on the signup page. Any plusnet people care to reply ?
Hi there, If you log in to http://contactus.plus.net and have a look at your open tickets, ticket 67941814 should explain what's going on? The discount will be added for you and is queued to be done. Hope that helps.