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Why !!
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- Re: Why !!
Why !!
09-04-2013 8:26 PM
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So, last Friday I decide to move from Madasafish who were charging £25.99 for 20gb allowance, to plusnet who are offering a half price deal for unlimited at £8.50 .
I tried to get through to Madasafish to get a MAC code, but after waiting nearly an hour had to give up as phone battery ran out!
Thought I would try phoning plusnet seems they are same people and got through nearly straight away. Now I was going to sign up through Topcashback who were offering approx £38 cashback, but because I got so frustrated trying to speak to someone at Madasafish the nice lady from plusnet said she could set it all up for me over the phone so I would not need a MAC code.
I have agreed to a 12 month contract of
unlimited at half price £8.50
line rental £13.99
international 300 £6
caller display £.99
Total £29.48 a month
For some reason I was told that she could not do the half price unlimited so I would have to pay the full amount for unlimited and be rufunded the half price amount.
I see now that the full amount of £37.97 has been taken from my account with no sign of refund.
I really wish I had signed up through the internet, I could have got my cashback and only paid £29.48 for deal as shown on the signup page.
Any plusnet people care to reply ?
I tried to get through to Madasafish to get a MAC code, but after waiting nearly an hour had to give up as phone battery ran out!
Thought I would try phoning plusnet seems they are same people and got through nearly straight away. Now I was going to sign up through Topcashback who were offering approx £38 cashback, but because I got so frustrated trying to speak to someone at Madasafish the nice lady from plusnet said she could set it all up for me over the phone so I would not need a MAC code.
I have agreed to a 12 month contract of
unlimited at half price £8.50
line rental £13.99
international 300 £6
caller display £.99
Total £29.48 a month
For some reason I was told that she could not do the half price unlimited so I would have to pay the full amount for unlimited and be rufunded the half price amount.
I see now that the full amount of £37.97 has been taken from my account with no sign of refund.
I really wish I had signed up through the internet, I could have got my cashback and only paid £29.48 for deal as shown on the signup page.
Any plusnet people care to reply ?
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Re: Why !!
10-04-2013 9:20 AM
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Hi there,
If you log in to http://contactus.plus.net and have a look at your open tickets, ticket 67941814 should explain what's going on? The discount will be added for you and is queued to be done.
Hope that helps.
If you log in to http://contactus.plus.net and have a look at your open tickets, ticket 67941814 should explain what's going on? The discount will be added for you and is queued to be done.
Hope that helps.
Message 2 of 2
(195 Views)
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