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Why wasn't a bill generated on 9th February?

Community Gaffer
Community Gaffer
Posts: 5,094
Thanks: 1,319
Fixes: 243
Registered: ‎25-03-2015

Re: Why wasn't a bill generated on 9th February?

Glad to hear that @C-A-W, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
C-A-W
Grafter
Posts: 62
Thanks: 1
Registered: ‎10-12-2018

Re: Why wasn't a bill generated on 9th February?

A month later and things are still not working properly. There is an open ticket on my account because I am still unable to update the payment details. The bill generated correctly today (9th March) but obviously payment has failed. I made payment via the website on my credit card this morning, but your system hasn't recognised this and I am still being asked for payment.

Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: Why wasn't a bill generated on 9th February?

Hello @C-A-W I am deeply sorry to hear about the on-going issues you have had with your account billing.

 

I have responded to your query via a ticket. You can view my response by following this link:- https://www.plus.net/wizard/?p=view_question&id=187512959
 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Lynnwarbo11
Dabbler
Posts: 21
Thanks: 1
Registered: ‎09-05-2016

Re: Why wasn't a bill generated on 9th February?

I can see this is an old post but similar to problems I'm having. Apparently the problems within plusnet are linked to something called IMT and after much research there seems to indicate a big problem with their billing system software/database and according to the date of your post its not a new one!! In regards to the 'restriction' issue I've currently got a telecommunication ombudsman case. Despite actual restrictions of service occurring plusnet get around this by not calling them restrictions despite account having restrictions placed on them BEFORE day 14 of a failed payment.... yeah I don't understand how this can happen either. I can only suggest that any customers having issues to make a formal complaint to the ombudsman otherwise companies seem to be able treat customers with little respect... And they do...
Plusnet Help Team
Plusnet Help Team
Posts: 966
Thanks: 113
Fixes: 42
Registered: ‎26-03-2018

Re: Why wasn't a bill generated on 9th February?

Hi @Lynnwarbo11,

I'm sorry to hear that you are experiencing these issues with our services. I can see that you have spoken to our support team earlier today regarding this matter as per the ticket update here, however if there is anything further that you wish to discuss with us then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
C-A-W
Grafter
Posts: 62
Thanks: 1
Registered: ‎10-12-2018

Re: Why wasn't a bill generated on 9th February?

I've reached an equilibrium with my account - the system won't let me update the payment details held on the account, but bills are being generated now so I've given up worrying about it and just wait for the bill and pay it manually.

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Why wasn't a bill generated on 9th February?

Hi @C-A-W

 

Thank you for getting in touch and I am sorry you are still experiencing issues with your account.

I appreciate that this must be frustrating and we will continue working to resolve this as quickly as possible.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team