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Why wasn't a bill generated on 9th February?

Plusnet Help Team
Plusnet Help Team
Posts: 4,865
Thanks: 1,142
Fixes: 224
Registered: ‎25-03-2015

Re: Why wasn't a bill generated on 9th February?

Glad to hear that @C-A-W, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
C-A-W
Grafter
Posts: 48
Thanks: 1
Registered: ‎10-12-2018

Re: Why wasn't a bill generated on 9th February?

A month later and things are still not working properly. There is an open ticket on my account because I am still unable to update the payment details. The bill generated correctly today (9th March) but obviously payment has failed. I made payment via the website on my credit card this morning, but your system hasn't recognised this and I am still being asked for payment.

Plusnet Help Team
Plusnet Help Team
Posts: 433
Thanks: 51
Fixes: 21
Registered: ‎06-08-2018

Re: Why wasn't a bill generated on 9th February?

Hello @C-A-W I am deeply sorry to hear about the on-going issues you have had with your account billing.

 

I have responded to your query via a ticket. You can view my response by following this link:- https://www.plus.net/wizard/?p=view_question&id=187512959
 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team