Why wasn't a bill generated on 9th February?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why wasn't a bill generated on 9th February?
- « Previous
- Next »
Re: Why wasn't a bill generated on 9th February?
16-02-2019 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear that @C-A-W, thanks for letting us know.
Re: Why wasn't a bill generated on 9th February?
09-03-2019 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A month later and things are still not working properly. There is an open ticket on my account because I am still unable to update the payment details. The bill generated correctly today (9th March) but obviously payment has failed. I made payment via the website on my credit card this morning, but your system hasn't recognised this and I am still being asked for payment.
Re: Why wasn't a bill generated on 9th February?
10-03-2019 3:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @C-A-W I am deeply sorry to hear about the on-going issues you have had with your account billing.
I have responded to your query via a ticket. You can view my response by following this link:- https://www.plus.net/wizard/?p=view_question&id=187512959
Should you require any further assistance, please do get back in touch with us.
Many thanks.
Re: Why wasn't a bill generated on 9th February?
02-06-2019 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why wasn't a bill generated on 9th February?
02-06-2019 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lynnwarbo11,
I'm sorry to hear that you are experiencing these issues with our services. I can see that you have spoken to our support team earlier today regarding this matter as per the ticket update here, however if there is anything further that you wish to discuss with us then please don't hesitate to get back in touch.
Re: Why wasn't a bill generated on 9th February?
02-06-2019 8:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've reached an equilibrium with my account - the system won't let me update the payment details held on the account, but bills are being generated now so I've given up worrying about it and just wait for the bill and pay it manually.
Re: Why wasn't a bill generated on 9th February?
03-06-2019 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @C-A-W
Thank you for getting in touch and I am sorry you are still experiencing issues with your account.
I appreciate that this must be frustrating and we will continue working to resolve this as quickly as possible.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why wasn't a bill generated on 9th February?