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Why was a order to put in to change my upload speed

gavinkettlewell
Newbie
Posts: 5
Registered: 31-08-2013

Why was a order to put in to change my upload speed

Hi Guys,
My first post on the community forums. I am on Fibre and yesterday morning I woke up to an email from plusnet support saying "The order we placed to change your upload speed has completed."
"Your upload speed is now "2Mbit/S"
I was prior to this getting upload speeds of 20Mbit/S  why would plusnet do this. I pay for fibreoptic broadband so expect to receive this and not a measly 2Mbbit/s  I have also note that my download speed seems to be slower now also.
No a happy bunny.  Cry
2 REPLIES
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Why was a order to put in to change my upload speed

This change is due to a bug in Plusnet's systems. See thread Out of the blue email about upload speed being downgraded. I expect a modify order to correct the problem will be placed on Monday when the Digital Care Team staff are here again and see this topic.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Why was a order to put in to change my upload speed

Hi there,
Picked this up on another thread for you, the order will complete tomorrow morning. Sorry about that.