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Why was I charged for call at weekend

mjpratt
Newbie
Posts: 3
Registered: ‎03-04-2020

Why was I charged for call at weekend

Just received bill.  Was charged £0.98 for a call made on 26/3 (Sunday).  I have free calls on evenings & weekends.  Pl. rectify.  Is using the forum the only way to raise issues like this? 

5 REPLIES 5
dvorak
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Re: Why was I charged for call at weekend

was the call longer than an hour? calls are only free up to one hour.
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mjpratt
Newbie
Posts: 3
Registered: ‎03-04-2020

Re: Why was I charged for call at weekend

No. 4.47 mins at 10.58 on 26/3. 

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Re: Why was I charged for call at weekend

Inclusive calls are 01, 02, 03, 0845 and 0870.

If outside those ranges it would be chargeable.

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dvorak
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Re: Why was I charged for call at weekend

Looking at the pricing it would seem the call rate charged is for one of those numbers (23p + 5 * 15p)
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mjpratt
Newbie
Posts: 3
Registered: ‎03-04-2020

Re: Why was I charged for call at weekend

Was to an 01483 number - ie Guildford/Woking.  So, it should not have attracted a charge.