Why try and rip customers off when they leave?
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Why try and rip customers off when they leave?
15-01-2019 9:41 PM
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Re: Why try and rip customers off when they leave?
15-01-2019 10:05 PM
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Re: Why try and rip customers off when they leave?
16-01-2019 9:46 AM
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Sorry to hear this.
I've manually processed the cancellation of your account which should close down within 24 hours.
We'll work out your final bill within the next 21 days that'll include any due refunds back to you.
Re: Why try and rip customers off when they leave?
16-01-2019 10:14 AM
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Lets keep this open.
I want this ticket updated by Plusnet confirming there is £0 to pay. I left Plusnet 15th Jan ~ Plusnet broadband was switched off then. Please don't insult my intelligence by sending me bills for service to 15th February.
I hope Plusnet can resolve this without the need for me to go on social media / contact BBC Watchdog.
Re: Why try and rip customers off when they leave?
16-01-2019 2:19 PM
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Hi @Frank4
Thanks for getting in touch and I am sorry to hear that you have received an invoice for services at the same time as cancelling, I understand this would appear confusing.
I have checked your account and have responded through a ticket here
If you have any other questions feel free to get in touch.
Re: Why try and rip customers off when they leave?
16-01-2019 4:15 PM
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Shame yesterday after waiting over 20 minutes on the phone the Plusnet staff incorrectly told me I'm on a 30 day rolling contract and owe Plusnet the money.
Clearly he's can't do his job properly and needs training urgently.
When i see a final zero £ bill this issue can be closed.
Looking at this forum, over charging when customers leave appears to be common practice.
This behaviour will not help getting customers back to Plusnet in the future.
Re: Why try and rip customers off when they leave?
16-01-2019 5:26 PM - edited 16-01-2019 5:27 PM
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