cancel
Showing results for 
Search instead for 
Did you mean: 

Why the varation in billing/usage periods

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Why the varation in billing/usage periods

Up until the last period my billing/usage period has been from the 22nd to the 21st of each month, but according to the VMBU the last period was 22nd June to 25th July and the current period is 25th Juy to the 21st August. (Screenshot attached) I always thought the useage limits (60GB) was based on a calender month. Is this just an error in the VMBU system? or is the usage period variable.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Why the varation in billing/usage periods

This was due to an internal problem with usage resets on the 22nd July, these weren't reset until 3 days later hence the difference in usage period.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Why the varation in billing/usage periods

Thanks for the explanation Chris.