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Why should I remain a Plusnet customer?

gamekeeper
Newbie
Posts: 9
Registered: 29-02-2008

Why should I remain a Plusnet customer?

Had a call today to upgrade my package only to be told that the Unlimited Fibre option is only available to new customers!! (6 months free).
As a longstanding Plusnet customer surely they should be looking at retaining their existing customer (& not ripping them off) as well as gaining new customers.
Maybe time to vote with my feet & go elsewhere.
6 REPLIES
Superuser
Superuser
Posts: 9,771
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Why should I remain a Plusnet customer?

Give the Customer Options Team a call to discuss available deals. They may be able to offer something you find attractive.
David
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Why should I remain a Plusnet customer?

The call you received may not have been someone from our Customer Options Team, however like spraxyt has advised, I'd recommend giving them a call on 0800 013 2632.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
gamekeeper
Newbie
Posts: 9
Registered: 29-02-2008

Re: Why should I remain a Plusnet customer?

Yep, gave the team a call - 35 minutes waiting on the phone - absolutely ludicrous service!!!
Still no further forward.
nadeem73
Dabbler
Posts: 14
Thanks: 2
Registered: 12-08-2015

Re: Why should I remain a Plusnet customer?

I'm in same dilema.
I don't understand why companies do that if i don't get benefits of new customer then i don't want to be tied to new 18 month contract either
I've not rang COT yet. Let me know how you got on
rewardloyaltyno
Newbie
Posts: 5
Registered: 15-08-2015

Re: Why should I remain a Plusnet customer?

I've just seen all the price hikes planned-oh for the good old original plusnet.
looks like I'll be having to move.
Interestingly my bank has opened a loyalty account - the benefits increase the longer you've been with them. A breath of eresh air and common sense
Really we should all start swapping about but what a bore!!!!!!!!!!!!!!
of course plusnet could start doing right by its customers again. (and stop paying that fat guy adverts on the telly could save us all a few pence too)
I'm gonna be sad to go, and i wanted to support sheffield.
ah well
mkpike
Dabbler
Posts: 23
Registered: 13-02-2010

Re: Why should I remain a Plusnet customer?

Agree on the rip off!  I was paying £10 per month for 0.5MB to 2.3Mb speeds which subsidised new customers who got faster speeds for little or nothing.
I joined when nobody knew of PlusNet - loyalty is worth nothing  to them.