Why should I be charged when a refund is due?
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- Re: Why should I be charged when a refund is due?
Why should I be charged when a refund is due?
29-07-2010 6:56 PM
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I received a reply to say that charges would TAKEN following that date! Obviously, the person has not read what I asked about and failed to recognise that a REFUND was due not a charge.
I would be pleased if someone could check this as I was tiold not to stop the direct debit as a refund would be returned via that but am now concerned that Plusnet accounts will take another month's money off me and I will then wait weeks for a refund!
The refund for by Broadband came through the Direct Debit details but took 8 days. This seems rather long when it is all done electronically.
Re: Why should I be charged when a refund is due?
30-07-2010 10:37 AM
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Re: Why should I be charged when a refund is due?
30-07-2010 5:36 PM
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Re: Why should I be charged when a refund is due?
01-08-2010 7:22 PM
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14 days is up tomorrow according to my calendar so will see what happens next!!
Re: Why should I be charged when a refund is due?
02-08-2010 10:01 AM
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Oh well at least I have a refund!!
Re: Why should I be charged when a refund is due?
03-08-2010 9:06 PM
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why can they not deal with things in a simple and businesslike manner.
I have changed to Sky and have had very clear letter and a statement from them last week showing what will be taken by them so that I know exactly what will come out of my bank next week and I thought 2 weeks notice is very good. But PN give you such short notice that if another DD is processed I probably won't be able to stop it!
Re: Why should I be charged when a refund is due?
04-08-2010 9:57 AM
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Re: Why should I be charged when a refund is due?
04-08-2010 10:41 AM
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I am unable now to get into the member centre to look at it myself - I have used my normal user name and password but says that they don't exist! So not sure now how I access this to check amounts etc?
Had email to confirm I have a new account - pay as you go - just for the email access but that should have been issued 2 weeks ago.
Re: Why should I be charged when a refund is due?
04-08-2010 12:32 PM
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Quote from: jmdlp But PN give you such short notice that if another DD is processed I probably won't be able to stop it!
I, jelv, and others have all been trying to get Plusnet to sort this out for a long time now. The short notice period is nothing but a pain for customers whenever billing problems occur.
Re: Why should I be charged when a refund is due?
04-08-2010 1:02 PM
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Quote from: Be3G
Quote from: jmdlp But PN give you such short notice...
The short notice period is nothing but a pain...
BT's billing emails, which arrive the day after the bill date, state that payment will be taken no sooner than 10 working days hence - in practice it's usually 12 to 13. Most organisations seem to manage DDs in a similar way.
Can PN offer any reason why they can't do the same?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Why should I be charged when a refund is due?
04-08-2010 2:35 PM
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Re: Why should I be charged when a refund is due?
04-08-2010 2:48 PM
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Re: Why should I be charged when a refund is due?
04-08-2010 2:56 PM
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and now my email is re-opened on the free pay as you go too!
Re: Why should I be charged when a refund is due?
04-08-2010 2:57 PM
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Glad to hear your problem's sorted now too jmdip.
Re: Why should I be charged when a refund is due?
04-08-2010 4:13 PM
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