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Why offer deals that are no longer available?

Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Why offer deals that are no longer available?

When I log into my PN account I am offered a renewal deal even though my contract runs until January:

Renew today and get a fantastic deal just for you.

Fibre and line rental from £25.50

Yet when I click on the link I’m told the offer is no longer available. What’s the point in offering a special deal on my account pages if it’s not available?

1 REPLY 1
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Why offer deals that are no longer available?

Happens a lot, the advice from staff is to call into the Retentions team and ask them about the offers. A bit off hand to me but that's what the answer given is

Ex - Plusnet Customer (2009 - 2023) now with BT