Why is the Mac code taking so long?
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Why is the Mac code taking so long?
14-01-2014 5:58 PM
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It is now the 14th and still no mac code, is this some attempt to cause insult on top of injury?
Re: Why is the Mac code taking so long?
14-01-2014 6:01 PM
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you need to call the cancellation number
Re: Why is the Mac code taking so long?
14-01-2014 6:51 PM
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Quote from: inhost I asked for a mac code on the 7th Jan now that my 18 months of terrible miss-sold service is over that I was trapped in with lies by people who don't know the difference between a router and a ball of string.
It is now the 14th and still no mac code, is this some attempt to cause insult on top of injury?
Some information which may be of use > http://www.plus.net/support/customer_service/using/grass_is_greener.shtml?source=keymatch
Re: Why is the Mac code taking so long?
14-01-2014 8:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Why is the Mac code taking so long?
15-01-2014 9:24 AM
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I can't see any MAC requests on your account I'm afraid, it wasn't even viewed by any of our staff on the 7th so it doesn't look like you called in on that date and I can't see any tickets either. Sorry about that but it would explain why you haven't had a code through yet.
Re: Why is the Mac code taking so long?
15-01-2014 1:26 PM
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I called, I asked, I was offered some rubbish because you assume all anyone cares about it price, I rejected offer, I was told the MAC key would be sent.
Frankly this response of yours just confirms I made the right choice, your guys are terrible at logging anything meaningful so the fact no one even opened my account details or perhaps opened the wrong ones or perhaps that your own system is full of bugs is of no bug surprise and quite frankly not my concern at all.
Get my mac code sent today, stop making your problems and failures my problem to deal with (over and over again)
Thanks.
dick:quote
Re: Why is the Mac code taking so long?
15-01-2014 1:37 PM
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Just want to state as well - we're not trying to be difficult here, our phone system opens the account for the agent when you call so that'd have happened automatically, and we've no problem with sending you a MAC at all - we've done so 5 times already, from checking your account?
Re: Why is the Mac code taking so long?
15-01-2014 1:43 PM
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Don't give me that BS about "you cant unless" that is an internal process not regulation, I have had a mac code in the past from someone simply by requesting it on this very forum after a lengthy complaint on another account, I know you can do it you just want to be a pain about it.
Sorry I am not wasting my time listening to the same crap hold music for 20 minutes again, I asked for it so either call me a liar or stop making your own failures my problem (the very reason I am leaving to begin with) and send it.
Thanks.
Re: Why is the Mac code taking so long?
15-01-2014 1:45 PM
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Re: Why is the Mac code taking so long?
15-01-2014 1:56 PM
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To be clear I don't give a damn what you can or cannot find, I called so either call me a liar or give me the code.
Re: Why is the Mac code taking so long?
15-01-2014 1:59 PM
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Re: Why is the Mac code taking so long?
15-01-2014 2:01 PM
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You are now essentially calling me a liar, maybe you will win an award for that.
Re: Why is the Mac code taking so long?
15-01-2014 2:07 PM
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Did you call from the mobile number on your account? If so I can search the call recordings based on that and see why the correct process hasn't been followed.
Otherwise you'll need to call in to request your MAC on 0800 073 1120 or 0345 140 0200.
Re: Why is the Mac code taking so long?
15-01-2014 2:20 PM
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I am not interested on your internal process at this stage, it is just not my problem, no the mobile number you have is old and not the one I have now but this is beside the point, I called from my office the number would have been withheld.
Just give me my mac code and do it now, I could not care less about yet another mistake you guys made.
I will meat you half way though, I will call again to request the code on the condition that if I can show evidence I was on the phone to PN for over 20 minutes on one of those days you refund me 50% of everything I have ever paid you and apologise on your website home page for publicly inferring I am a liar?
Thanks.
Re: Why is the Mac code taking so long?
15-01-2014 2:21 PM
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If you want a MAC, I've provided the numbers to call us on.
We've not called you a liar, you are the only person in this thread mentioning that.
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