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Why is my speed throttled??????

fhstudios
Dabbler
Posts: 18
Registered: 19-12-2010

Why is my speed throttled??????

Why is my speed throttled this evening when I have a £5 additional usage set on my account - why should I be paying for this when I'm getting no benefit from it??!!!
4 REPLIES
Community Veteran
Posts: 38,314
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Why is my speed throttled??????

Probably for the same reason I was.
I have flagged this up as a second report to Staff
fhstudios
Dabbler
Posts: 18
Registered: 19-12-2010

Re: Why is my speed throttled??????

Actually got through to support on phone - ignore the 20min wait message - stats page said 3mins and it was!
They temporarily removed the cap totally - reboot router - then reapply my £5 cap and now all ok - can't say if a reboot alone would have fixed it?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Why is my speed throttled??????

If you had reached your allowance limit and was speed limited before paying an additional £5 then a reboot would be necessary to remove the speed limit.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Why is my speed throttled??????

Hi fhstudios,
I've now raised a problem on this (ID 66699) so if we do get more examples then we may be able to get to the root cause. At least there was a workaround for now.
Jojo Smiley