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Why is my speed throttled??????
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Why is my speed throttled??????
19-04-2011 8:39 PM
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Why is my speed throttled this evening when I have a £5 additional usage set on my account - why should I be paying for this when I'm getting no benefit from it??!!!
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Re: Why is my speed throttled??????
19-04-2011 8:41 PM
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Probably for the same reason I was.
I have flagged this up as a second report to Staff
I have flagged this up as a second report to Staff
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Re: Why is my speed throttled??????
19-04-2011 9:04 PM
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Actually got through to support on phone - ignore the 20min wait message - stats page said 3mins and it was!
They temporarily removed the cap totally - reboot router - then reapply my £5 cap and now all ok - can't say if a reboot alone would have fixed it?
They temporarily removed the cap totally - reboot router - then reapply my £5 cap and now all ok - can't say if a reboot alone would have fixed it?
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Re: Why is my speed throttled??????
19-04-2011 10:11 PM
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If you had reached your allowance limit and was speed limited before paying an additional £5 then a reboot would be necessary to remove the speed limit.
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Re: Why is my speed throttled??????
20-04-2011 9:08 AM
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Hi fhstudios,
I've now raised a problem on this (ID 66699) so if we do get more examples then we may be able to get to the root cause. At least there was a workaround for now.
Jojo
I've now raised a problem on this (ID 66699) so if we do get more examples then we may be able to get to the root cause. At least there was a workaround for now.
Jojo
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