Why is my refund taking so long?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why is my refund taking so long?
Why is my refund taking so long?
02-08-2019 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I finally managed to get Plusnet to agree to cancel my contract without penalty following 2 engineers visits as the broadband had not worked since day 1.
I am still waiting for a refund of the overpaid amount, refund of £6.08!!!! for downtime plus a £25 good will gesture. Several 'ticket's have been opened but it just appears that it is passed from one person back to another person and so on and so forth. Nothing appears to be getting done. Was last informed that I would receive confirmation that refund had been processed by Tuesday....still nothing.
Totally fed up. Why the extended delays Plusnet?
Re: Why is my refund taking so long?
02-08-2019 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Tracey243,
I'm really sorry it's taken so long to get this processed for you. From looking into your account today I'm afraid it does seem like something was lost in translation between departments when processing your cancellation.
I'm afraid I can't disclose anything account specific here on the forums, but I've dropped you a ticket via your account HERE with more details.
Hope this helps.
Re: Why is my refund taking so long?
02-08-2019 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matt for your prompt and helpful response. I look forward to receiving cheque in due course.
Re: Why is my refund taking so long?
02-08-2019 1:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ Tracey343,
Thanks for getting back in touch. I'm glad Matt was able to help resolve the issue, I'm sure he'll appreciate your kind words, these have been passed on to him.
Let us know if you need anything further.
Thanks - LF
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why is my refund taking so long?