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Why hasn't my router been sent?

dinky
Newbie
Posts: 5
Registered: 06-08-2008

Why hasn't my router been sent?

I changed my package to unlimited on a new contract with a new router. Only the new router hasn't arrived/been ordered. Does this happen when the package change takes place at the start of the new billing period?
5 REPLIES
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Why hasn't my router been sent?

Assuming this isn't a switch to fibre, have you actually ordered a new router (and paid P&P) or just assumed a new one will be sent?
David
dinky
Newbie
Posts: 5
Registered: 06-08-2008

Re: Why hasn't my router been sent?

Definitely ordered it. Shipping was paid the same day I placed the order so nearly a month ago.
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Why hasn't my router been sent?

In that case I'd have expected it to have been sent soon after the order was placed. Have you queried this with the support centre?
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Why hasn't my router been sent?

Hi there,
Really sorry about that - I can see the component had been added to your account but not ordered. I've set it going now for you, should be with you in the next couple of days.
dinky
Newbie
Posts: 5
Registered: 06-08-2008

Re: Why hasn't my router been sent?

Thanks!