Why has my fixed contract price increased mid year?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why has my fixed contract price increased mid year...
Why has my fixed contract price increased mid year?
26-10-2017 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Surely a fixed contract is a fixed contract - plan went up 50p in July - what's the point being offered deals to stay with Plusnet - and then the deal is reneged on? Shoddy - very shoddy - and misleading practice.
Re: Why has my fixed contract price increased mid year?
26-10-2017 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately with some businesses the "contract" only seems to apply to the customer.
Maybe they should stop using the word "contract" and call it what it is, a loose agreement.
Re: Why has my fixed contract price increased mid year?
26-10-2017 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just raised the same thing as a complaint. Had a fairly snotty live chat agent tell me "it's in the terms". Well, I'd allege those are unfair terms or indeed something material which should be pointed out when the contract is agreed.
How about: "sir, we'd like to offer you 12 months' free Anytime Calls, but only if we do not increase the price, in which case, you will pay the difference".
The word "free" is unequivocal and well defined in the dictionary; hopefully the ombudsman will agree with me if it gets that far.
We are talking pennies, but I'll push it as far as necessary.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why has my fixed contract price increased mid year...