Why has my billing amount changed again!!

lesleyann208 · ‎14-11-2017

Why do Plusnet randomly change my billing amount? I'm on a fixed contract, for broadband only, with line rental, and yet they seem to think it's ok to just remove any discounts you have on your contract!! I'm very cross about this as I haven't been contacted in this respect. Anyone else have this issue?

Jonpe · ‎05-09-2016

Are you sure your discounts were not for the first part of the contract only? E.g. some offers have been for free broadband for the first twelve months of an 18-month contract.

Townman · ‎22-08-2007

And discounts only apply for the minimum contract term ... like many companies, there’s no notification at the time the discounts cease.

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LordFoul · ‎06-08-2018

Hi @lesleyann208.

Sorry to hear that, I understand your concern.

Please send your name and full address with landline telephone number in a private message, and we'll look into this for you.

Thanks.