Why don't Plusnet allow payment via Internet Banking?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why don't Plusnet allow payment via Internet B...
Why don't Plusnet allow payment via Internet Banking?
09-12-2013 10:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can't see any orther post on this issue and wondered if anyone else finds this frustrating.
Re: Why don't Plusnet allow payment via Internet Banking?
09-12-2013 10:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why don't Plusnet allow payment via Internet Banking?
10-12-2013 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had a customer make a payment for something before by bank transfer but didnt tell me and didn't put anywhere on the payment a reference number.
The time spent trying to find out who it was and what it was for totally wiped out any profit for the next three sales I made
Re: Why don't Plusnet allow payment via Internet Banking?
10-12-2013 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is simple to set up variable recurring payments (as an alternative to bank direct debits) for monthly subscriptions (as I do for Netflix).
For one off payments such as PAYG broadband phone (VoIP) credits, or replacement routers, Plusnet mugs and mousemats, could be done using the PayPal checkout from within the Plusnet Member Centre.
Re: Why don't Plusnet allow payment via Internet Banking?
11-12-2013 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this a policy issue or a technical limitation of your billing system?
If the former, then what is the reason for the policy. If the latter is there any plan to upgrade the billing system?
Peter
Re: Why don't Plusnet allow payment via Internet Banking?
11-12-2013 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why don't Plusnet allow payment via Internet Banking?
11-12-2013 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why don't Plusnet allow payment via Internet Banking?
11-12-2013 8:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
pwatson: I think you are confusing BACS with internet banking. BACS is a legacy system used for batching payments via the UK banking clearing system - quite closely associated with the DD system and cheque clearing. These typically take 3 business days. But Internet banking works via FPS (faster payment services) in which payments are received almost instantly. The advantage of making payments directly is that I can make them from any bank account not just one nominated for DDs. So if I know my bank account can't cover the DD then I could pay in some other way. Of course if Plusnet wanted to charge for the privilege of being paid in this manner I would have to review how much they wanted to charge. But anyway this is academic since as you see from Chris's response Plusnet can't and don't want to handle FPS payments.
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 9:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you were able to use FPS you would have to make the payment on your billing date. If you were unable to make the payment on that date (away on holiday, ill, internet connection not available) you'd be put in to failed billing. With DD you are sent notification on the billing date and the payment is taken some days later which gives you greater leeway.
FPS is absolutely great for one of or irregular payments, but not suitable for regular billing!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It then causes more headaches when with policies of what happens with overpayments or underpayments? For example if you where to underpay the bill by 1p does it go into failed payments. Makes it sound a bit petty if you do, but where would the cut off be?
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Why don't Plusnet allow payment via Internet Banking?
12-12-2013 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why don't Plusnet allow payment via Internet B...