Why did the payment for my broadband service fail?

[#1]

i was on the internet today and a little message popped up saying "sorry to interrupt you're browsing.........". It was about Plusnet trying to take the money out of my account but it failed, could someone from Plusnet tell me exactly why it failed please?

[#2]

Hi Jason,
A reason has been added to ticket 79616839 which you should be able to see over at http://contactus.plus.net
Adam

[#3]

i can't find the reason?

[#4]

did you look at closed tickets

[#5]

i found it and i have submitted a payment for my broadband service via direct debit

[#6]

My broadband bill was suppose to be taken out on the 6/01/2014 but it failed so i went on my online Plusnet account and submitted another payment but i just now i went onto the internet and it said it failed again? i don't know why but it keeps saying i haven't made a payment when i have and it is restricting my online service aswel. can someone sort this problem out for me please?

[#7]

Hi, from what we can see the payment has only failed once, and the reason is shown on the ticket number that Adam has quoted earlier in the thread. You should have the option to submit the payment online though, if you visit our website? If that's not the case the best thing to do would be to give our support team a ring and they'll be able to sort it out for you.

[#8]

i have already been on the Plusnet site and submitted a payment but its still saying pending for the bill that was suppose to be taken out on 01/01/2014?

[#9]

What date did you resubmit it on? Remember that direct debits take around 5 WORKING days to clear after subsmission.

[#10]

it was on the 7th

[#11]

There was a payment going through at that time, it's that one that failed on the 9th? I'm afraid as I said above you'll need to either submit it again or give our support team a ring and they'll be able to take a card payment which will sort it.

[#12]

i will re-submit then if not i'll give the support team a ring. thank you for you're help.