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Why charged on International 300?

fs71
Newbie
Posts: 1
Registered: ‎17-01-2020

Why charged on International 300?

Although on International 300 call plan I have been billed £14 for a 20 min call to Australia on 10th January. Its an 00641 number so its a landline. I don't understand why I have been charged. I have also been charged £6 for UK mobiles which I accept is correct. Can I upgrade my package to include mobiles and how much would this be?
2 REPLIES 2
198kHz
Seasoned Hero
Posts: 5,737
Thanks: 2,792
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Registered: ‎30-07-2008

Re: Why charged on International 300?

Can't answer the first part, but re adding mobile miutes, there's a bolt on you can add - 100 mins for £3/month.

 

Start here - https://www.plus.net/member-centre/product-change

 

and select "Change my call plan".

 

Opt to keep your current plan, and you'll be offered the option to add the mobile minutes.

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Why charged on International 300?

Thanks for your post @fs71 

I'm sorry to see you've been charged for a call to Australia. From what I can see the number you've dialled is an international mobile number, I've checked this by entering the area code Here.

Hope this helps.

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