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Why charged on International 300?

fs71
Newbie
Posts: 1
Registered: ‎17-01-2020

Why charged on International 300?

Although on International 300 call plan I have been billed £14 for a 20 min call to Australia on 10th January. Its an 00641 number so its a landline. I don't understand why I have been charged. I have also been charged £6 for UK mobiles which I accept is correct. Can I upgrade my package to include mobiles and how much would this be?
2 REPLIES 2
198kHz
Hero
Posts: 4,962
Thanks: 1,723
Fixes: 31
Registered: ‎30-07-2008

Re: Why charged on International 300?

Can't answer the first part, but re adding mobile miutes, there's a bolt on you can add - 100 mins for £3/month.

 

Start here - https://www.plus.net/member-centre/product-change

 

and select "Change my call plan".

 

Opt to keep your current plan, and you'll be offered the option to add the mobile minutes.

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
Thanks: 5,941
Fixes: 991
Registered: ‎21-04-2017

Re: Why charged on International 300?

Thanks for your post @fs71 

I'm sorry to see you've been charged for a call to Australia. From what I can see the number you've dialled is an international mobile number, I've checked this by entering the area code Here.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team