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Why cant I view my Bill

FIXED
DaveCW
Dabbler
Posts: 23
Thanks: 6
Registered: ‎04-01-2019

Why cant I view my Bill

I can log in to the My Account section of the PlusNet Website, very slowly but I can log in. What I cant do is view Billing. Please can someone get on to this. My bill is due shortly I have received an email telling me this but I can't view my Bill. I would like to check the bill to ensure it is correct. Not that I don't trust PN, I don't trust any company to take a DD correctly and consistently. 

Oh and before I get a rake of silly suggestions I have tried from my Home Desktop PC, My laptop and my work laptop Wireless & Wired. My Fibre BB is ok, My phone works and My TV service is ok (For Now!!!!!!!) 

14 REPLIES 14
jamesanstee
Rising Star
Posts: 504
Thanks: 11
Fixes: 1
Registered: ‎20-04-2012

Re: Why cant I view my Bill

Fix
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
Thanks: 3,510
Fixes: 576
Registered: ‎21-04-2017

Re: Why cant I view my Bill

Sorry to hear this.

I've added your account to the list of those affected, we'll get this fixed as soon as we can.

Regarding your bill, I can see you've been in touch with us via live chat today. 

Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JayT
Newbie
Posts: 3
Registered: ‎03-02-2019

Re: Why cant I view my Bill

I have the same problem. Cannot access my bill following receipt of plusnet email to say its available.

Please add me to the list.

JayT

Plusnet Help Team
Plusnet Help Team
Posts: 288
Thanks: 34
Fixes: 23
Registered: ‎06-08-2018

Re: Why cant I view my Bill

Hi @JayT

 

I'm sorry to hear that your account has also been affected by this issue. I have now added your account to the Incident management tracker and you will receive a further update once this issue has been resolved.

 

If there is any assistance I can offer in the meantime please do not hesitate to ask.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Mgnl1983
Grafter
Posts: 27
Thanks: 9
Registered: ‎26-01-2017

Re: Why cant I view my Bill

Please add me to that list too.   I have been able to view my bills for the last 2 - 3 Months.  Today,  when I log in to my account, there is absolutely nothing to view / click on..  

Plusnet Help Team
Plusnet Help Team
Posts: 357
Thanks: 45
Fixes: 16
Registered: ‎06-08-2018

Re: Why cant I view my Bill

Hi @Mgnl1983

 

I can look into this for you.

Could you send a private message with your username as I am struggling to find your account details.

 

Regards,

-Warwick

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
Mgnl1983
Grafter
Posts: 27
Thanks: 9
Registered: ‎26-01-2017

Re: Why cant I view my Bill

Hello Warwick, I have just tried again and it has displayed the invoices.  

Thank you very much for offering to assist.

Kind Regards,

Chris

Plusnet Help Team
Plusnet Help Team
Posts: 357
Thanks: 45
Fixes: 16
Registered: ‎06-08-2018

Re: Why cant I view my Bill

Hi @Mgnl1983

 

Glad to hear you can view your invoices.

If you have any further queries then feel free to get in touch, we're here to help.

 

- Warwick

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
Highlighted
DaveCW
Dabbler
Posts: 23
Thanks: 6
Registered: ‎04-01-2019

Re: Why cant I view my Bill

I can view my bills now. issue may have been resolved!!!

Plusnet Help Team
Plusnet Help Team
Posts: 357
Thanks: 45
Fixes: 16
Registered: ‎06-08-2018

Re: Why cant I view my Bill

Hi @DaveCW

 

That's fantastic news!

If you need us at all for anything else then please don't hesitate to get in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
JayT
Newbie
Posts: 3
Registered: ‎03-02-2019

Re: Why cant I view my Bill

Please send me a paper copy or simple email of my bill. Surely this is a statutory right if you are taking money from my account.

JayT

Plusnet Help Team
Plusnet Help Team
Posts: 960
Thanks: 197
Fixes: 63
Registered: ‎26-03-2018

Re: Why cant I view my Bill

Hi @JayT,

 

We're unable to send paper bills or bills via email, I'm afraid. However, I would recommend logging into the member centre as a lot of customers are reporting that this issue is now resolved for them.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
JayT
Newbie
Posts: 3
Registered: ‎03-02-2019

Re: Why cant I view my Bill

I have just logged in to the Member Centre & there is no change. I still get a blank white screen when selecting  'billing'.

16;45 on 12/2/19.

Plusnet Help Team
Plusnet Help Team
Posts: 556
Thanks: 175
Fixes: 31
Registered: ‎06-08-2018

Re: Why cant I view my Bill

@JayT,

 

I'd suggest checking out this thread with some of the Dev guys input. As noted this appears to be resolved for most people, though there are some reports, as far as we can tell on FF64.0.2 64bit it's confirmed working fine, but regardless of browser you'll likely need to clear all cookies and cache related to Plusnet.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team