Why can't billing emails be correct???..
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Why can't billing emails be correct???..
26-05-2018 10:02 AM
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Re: Why can't billing emails be correct???..
26-05-2018 10:48 AM
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Like you I switched to Sky. I also had an email confirming phone switch .
Your phone service will transfer automatically on 24th May 2018 and will result in the cancellation of your phone contract .If you're also moving your broadband service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case.
I heard nothing else and got in touch with phone support only be told all was noted and going ahead and there would be nothing else to pay. Is this not a waste of support time? I waited 30 seconds to get through (well done) but at times I believe there is a long wait so surely an email acknowledging BB change would not be too difficult and free support staff for more pressing problems.
My PN billing date is approaching and I wait with trepidation as PN billing system is poor.
Incidentally the physical switch went smoothly. I hope no billing problems.
Re: Why can't billing emails be correct???..
29-05-2018 11:31 AM
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Hi there,
I'm sorry things didn't work out right with the final billing for your account.
I can see one of my colleagues in billing has already picked this up and is keeping ticket 175383636 updated for you.
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