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Why can't Plusnet get my email address right despite ringing and ringing asking them to sort it.

lastresort
Newbie
Posts: 2
Registered: 05-11-2017

Why can't Plusnet get my email address right despite ringing and ringing asking them to sort it.

Because they can't get my email address right I can't access my account.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,316
Thanks: 2,077
Fixes: 367
Registered: 21-04-2017

Re: Why can't Plusnet get my email address right despite ringing and ringing asking them to sort it.

I'm sorry to hear your email address isn't correct on your account.

You should be able to update it here

(All you'll need to do is login with your username and password)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lastresort
Newbie
Posts: 2
Registered: 05-11-2017

Re: Why can't Plusnet get my email address right despite ringing and ringing asking them to sort it.

But therein lies the problem.  I c;annot log into my account and cannot change my password as they have my email address incorrect so the link to change the password does not get through to me = vicious circle.  When I ring they cant help me change my password just say they'll get my email address corrected and never do!  So I'm not receiving my bill

RealAleMadrid
Seasoned Pro
Posts: 691
Thanks: 253
Fixes: 11
Registered: 07-07-2009

Re: Why can't Plusnet get my email address right despite ringing and ringing asking them to sort it.

Why can't you log in to your account? Do you not know the password? Do you not have your member centre username and password details written down somewhere as they are used in the router connection details so are rather important.