Why can't I view my bill?
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28-04-2020 9:23 AM
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Trying to find out why my recent bill has doubled but unable to view my bill details. Keeps saying 'unable to complete this request at the moment' ………..
Fixed! Go to the fix.
Re: Why can't I view my bill?
29-04-2020 2:09 PM
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Re: Why can't I view my bill?
29-04-2020 2:27 PM
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Re: Why can't I view my bill?
29-04-2020 2:37 PM
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Re: Why can't I view my bill?
29-04-2020 2:48 PM
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29-04-2020 3:01 PM
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Re: Why can't I view my bill?
29-04-2020 9:28 PM
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I have the same problem and I have tried on 2 different iPads and a pc, why can’t I see my bill plus net. I need to claim back work calls and can’t. This has been going on for weeks
Re: Why can't I view my bill?
29-04-2020 9:30 PM
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I have the same problem bibba54. Plus net why can’t I see my bill and I have tried 2 iPads and a laptop.
Re: Why can't I view my bill?
29-04-2020 9:35 PM
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I have just tried to access my bill on safari, edge and chrome. No joy. Not possible to see bills or calls
Re: Why can't I view my bill?
30-04-2020 8:01 AM
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Re: Why can't I view my bill?
01-05-2020 2:26 PM
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Hello there @Fingledog,
I'm sorry you've had some trouble with viewing your invoices online, as @tinytaco has suggest please clear the cache and cookies on your browser - you can do this by going to "history" and going to "clear browsing data" or similar if you are using a different browser to Chrome.
To confirm there are no billing issues present on your account nor are there any that would be stopping you from viewing your invoices online.
Thanks.
Re: Why can't I view my bill?
01-05-2020 5:43 PM
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Tried that, I have tried different browsers, edge safari and chrome. I have tried 2 different laptops (ie & Edge) and my iPad. They cannot all be a cache issue and you need to sort something. You must be able to give me a bill before taking my money
Re: Why can't I view my bill?
01-05-2020 6:01 PM
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Thanks for letting me know you've tried clearing the cache and cookies on your browser. I've provided your invoice over this support ticket here.
Thanks.
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