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Why are my account details so badly wrong
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Why are my account details so badly wrong
31-07-2015 12:21 PM
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According to this I signed up for fibre in November 2013 whereas I actually did this month
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Re: Why are my account details so badly wrong
31-07-2015 1:01 PM
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Mine is a complete fiction too.
I'm fairly sure I didn't get fibre in 2008!
And I'm also certain that I'm not being given Anytime calls for free too.
How can you trust a company who get something as basic as this so totally wrong.
I'm fairly sure I didn't get fibre in 2008!
And I'm also certain that I'm not being given Anytime calls for free too.
How can you trust a company who get something as basic as this so totally wrong.
Message 2 of 8
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Re: Why are my account details so badly wrong
31-07-2015 1:15 PM
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Re: Why are my account details so badly wrong
31-07-2015 1:16 PM
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I can't beat both of you, I've had fibre since 1970...
I raised a ticket about this (as a complaint because I couldn't raise a relevant ticket) and then decided to move away before the ticket was answered. The reply I got back was that it would take at least a month to resolve and it wasn't worth the bother as I was moving anyway.
BB migrated away on the 21st July so the account summary is now doubly wrong
I raised a ticket about this (as a complaint because I couldn't raise a relevant ticket) and then decided to move away before the ticket was answered. The reply I got back was that it would take at least a month to resolve and it wasn't worth the bother as I was moving anyway.
BB migrated away on the 21st July so the account summary is now doubly wrong
Message 4 of 8
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Re: Why are my account details so badly wrong
31-07-2015 3:48 PM
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Mine is now sorted - the whole account change was screwed http://community.plus.net/forum/index.php/topic,142191.0.html
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Re: Why are my account details so badly wrong
31-07-2015 4:00 PM
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Hi, I have made some changes on your account to reflect your deal and amended your bill. Please find all changes in the ticket reference 108367307 .
Message 6 of 8
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Re: Why are my account details so badly wrong
31-07-2015 6:09 PM
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Thanks again Ben as I said in the linked thread
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Re: Why are my account details so badly wrong
31-07-2015 6:58 PM
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According to PN I've had fibre since April '09, I think my exchange was still in the dial up age then.
Message 8 of 8
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