Why are Plusnet trying to take an extra direct debit after migration to BT?
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05-09-2016 5:23 PM - edited 05-09-2016 8:15 PM
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I received notification on 2nd September that Plusnet are taking £31.48 by direct debit on 7th September (less than the 10 working days minimum notice suggested by the direct debit guarantee considering the substantial change in amount) however my line rental, calls and broadband transferred to BT on 2nd September (indeed I had a text from BT confirming the migration prior to waking up) which would have also been the start of the billing period thus no amount is due yet £31.48 is still pending. Is there anyway to get Plusnet billing to actually action anything?
Fixed! Go to the fix.
Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
06-09-2016 9:43 AM
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Hi there,
I can see the account was deactivated on the 2nd but due to the time of day it looks like the payment had already started to clear.
I'll take ownership and make sure the payment is refunded when it's cleared and make sure the account gets closed.
Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
06-09-2016 11:50 AM
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It's a bit disappointing that Plusnet starting clearing payment when they knew of the migration since 6th August.
Having said that many thanks for your assistance. Have a great day.
Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
06-09-2016 1:37 PM
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Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
09-09-2016 2:22 PM
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Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
09-09-2016 3:11 PM
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15-09-2016 7:19 PM
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Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
16-09-2016 7:28 AM
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lets hope so, as I am in the similar situation as you, have left and still being charged!
Re: Why are Plusnet trying to take an extra direct debit after migration to BT?
16-09-2016 1:10 PM
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